Privacy Policy

Stellant respects your privacy. This Privacy Policy explains how we collect, use, and protect personal data in connection with the use of our platform, services, and website.

1. Introduction

1.1 This Privacy Policy applies to all visitors, Customers, and Users of Stellant’s platform and services.

1.2 Stellant Inc., with its registered office in Honolulu, Hawaii, United States, is the responsible entity (data controller) for the collection and processing of personal data.

2. Information We Collect

2.1 Account information – such as name, email address, job title, and company details.

2.2 Usage information – data about how Users interact with our platform and services, including access logs, feature usage, and device/browser type.

2.3 Payment information – billing details provided by Customers, processed securely by third-party providers (Stellant does not store complete credit card details).

2.4 Communications – information Users provide when contacting support, sales, or other teams.

2.5 Communications Recordings – Recordings of telephone calls, video conferences, and other electronic communications between Users and Stellant staff for quality assurance, training, and service improvement.

3. How We Use Your Information

We process your personal data on the following legal bases:

• Performance of a Contract: To fulfill our contractual obligations to you (e.g., providing the Services, processing payments, providing support - Clauses 3.1, 3.2, 3.3).

  
  

• Legitimate Interest: To pursue our legitimate business interests in a way that is consistent with your rights and expectations (e.g., improving the services, marketing, security, internal AI model training, and quality assurance - Clauses 3.4, 3.5, 3.6, 3.7).

  
  

• Legal Obligation: To comply with mandatory legal requirements (Clause 3.5).

3.1 To provide, maintain, and improve Stellant’s services and platform.

3.2 To process payments, manage subscriptions, and deliver invoices.

3.3 To provide support and respond to inquiries.

3.4 To send product updates, newsletters, or marketing communications (Customers may opt out at any time).

3.5 To comply with legal obligations and ensure platform security.

3.6 Internal AI Model Training and Service Development. We use aggregated, anonymized, and de-identified Usage Information (defined in 2.2) to improve our algorithms, methodologies, and internal artificial intelligence (AI) models to enhance the overall quality and functionality of the Stellant Services.

3.7 Quality Assurance and Training. We record calls and electronic communications (defined in 2.5) for internal quality assurance, training, compliance, and to improve the delivery of our Support Services.

4. Sharing of Data

4.1 Stellant does not sell personal data.

4.2 Data may be shared with trusted service providers (e.g., hosting, payment processing, analytics) strictly for the purposes outlined in this Policy.

4.3 Data may be disclosed where required by law, regulation, or court order.

5. Data Retention

5.1 Personal data is retained only as long as necessary to provide services, comply with legal requirements, or resolve disputes.

5.2 Customers may request deletion of their data by contacting Stellant.

6. Security

6.1 Stellant implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse.

6.2 No system is completely secure; Customers are responsible for securing their own login credentials.

7. Your Rights

7.1 Depending on your jurisdiction, you may have rights to access, update, delete, or restrict the use of your personal data.

7.2 To exercise these rights, contact us at support@stellant.co